Refund policy

If you are not happy with your MALHASH purchase, you can return the goods to us in their original, unused & resalable condition with a cover note stating your name, order number and reason for the refund/exchange. We request that you e-mail us at sales@malhash.co.uk beforehand to advise us of the return.

If you would like an exchange, please contact us at sales@malhash.co.uk.

All goods must be returned to us within 28 days of delivery, to receive an a refund. Please note that we do not refund your original carriage paid.

Any refunds can take up to 14 working days to be processed.

For ALL returns you will be required to arrange and pay for the return of the goods to us. When returning items, you are recommended to obtain proof of posting.

When returning international orders, please state to the courier that you are returning goods to the manufacturer and write on the label that it is a return (preferably in the first line of the address) or that you are returning to the supplier under warranty. This should stop any customs charges being applied to the return. If we do receive custom charges on a returned package, these will be passed on to the customer and will be deducted from your refund.

Please note that refunds can take up to 14 days from us receiving your return.

Any goods returned incomplete i.e, parts missing etc. will not be refunded.

Please note that refunds will be made using the same method as the original payment.

Please only use return address below. Please do not use return address on the packet received, as this is our fulfilment centre and may course delay or lost in your return.

30 Brinsley Road, Ha3 5hy